Intercom Solutions Partner — Australia

Intercom, setup properly.
By an ex-Intercom engineer.

Dovetail Integrations helps companies prove out, implement, and migrate to Intercom . The work is led by an ex-Intercom engineer with five years inside the product.

Services

How I can help

Three focused ways to help you evaluate, implement, or move onto Intercom.

01

Proof of Concept

For teams evaluating Intercom and wanting a faster, more informed trial. I help configure a trial workspace around a real use case so you can understand the product properly and make a confident decision.

  • + Demonstrate the value Intercom can provide
  • + Configure the workspace around a real support outcome
  • + Reach a confident decision faster
02

Implementation

For teams that have chosen Intercom and want help setting it up properly. I work with your team to configure the workspace around how you actually operate, from fin and inbox setup to reporting and rollout support.

  • + Configure Intercom around how your team actually works
  • + Optimise your workspace to provide high quality customer support
  • + Get hands-on help from someone who knows the product deeply
03

Migration

For teams moving from another support platform to Intercom. I help migrate your ticket history and key data so important context is preserved and the move is cleaner and lower risk.

  • + Preserve ticket history and key data
  • + Reduce manual migration work
  • + Move to Intercom with less risk

About

Half a decade inside Intercom.

Now on your side of the table.

Dovetail Integrations is a one-person consultancy built on five years inside Intercom. I worked as an engineer on the product and its integrations, with a close view of what makes a rollout succeed or stall.

I started Dovetail to help companies in Australia and across the region get real value from Intercom, whether that means running a proof of concept, setting up the platform properly, or migrating from another system.

You work directly with me from start to finish. No account manager, no handoff, just practical help from someone who knows the product from the inside.

Prabu Weerasinghe